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SYSTEM
SUPPORT |
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Computer
& Network System Support for all types of companies.
Comprehensive hardware and software support
provided in a friendly and understanding manner. |
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| Quantum
I.T. offers a support service that is based upon our policy
of high quality customer service.
We have a wide experience of computer systems
from individual systems to networks with operating systems
covering Microsoft, Lotus and Novell. We support Windows
NT/95/98/2000/XP and all associated programs.
All Services can be customised to meet your
requirements.
We can provide support from a single day’s
work to a comprehensive support package.
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On-Site
Support
Each customer has a different requirement. We can provide
a regular maintenance of a system, including review of back-ups
and restores, system resource conditioning and application
software support. Regular maintenance visits can be arranged
to ensure that your system runs smoothly, often diagnosing
problems before they cause a major system breakdown. Call
out faults will be attended to depending upon the level of
the support contract.
This
service is usually made available by purchasing either a
Monthly or an Annual on-site support contract.
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E-Mail
Support
E-mail Support is available to every customer of Quantum
IT and can be used as often as each customer wishes. Questions/Problems
will be answered, by E-mail, as promptly as possible, normally
within 2 to 3 working days.
If required,
a priority E-mail service contract can be provided. Response
from this service will be within one working day answered
by E-mail, telephone or Fax.
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Telephone
Support
This service is available to every customer of Quantum IT
and can be used as often as each customer wishes. All telephone
calls are logged and a response, not necessarily a solution,
will be available within one working day.
If required, a priority Telephone service
contract can be provided. Contracts are available on either
a call, monthly or annual basis. Response from this service
is dependent upon the type of contract required to suit
your business.
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